Lead Customer Experience Initiatives
Robust tools to help you integrate and manage customer experience initiatives within your organization – including key frameworks, project planning tools, and design methods.
Perfect for managers that want to create a structure around their work and communicate its value to leadership.
Put Customer Experience into Action
Practical exercises to help you get closer to your customers and make customer experience a part of your core competencies. Each experiment can be done in as little as one or two hours.
Ideal for managers and project teams who¡¯d like to immerse themselves in the value of customer experience or accelerate their work.