Lead Customer Experience Initiatives
Robust tools to help you integrate and manage customer experience initiatives within your organization – including key frameworks, project planning tools, and design methods.
Perfect for managers that want to create a structure around their work and communicate its value to leadership.
Put Customer Experience into Action
Practical exercises to help you get closer to your customers and make customer experience a part of your core competencies. Each experiment can be done in as little as one or two hours.
Ideal for managers and project teams who’d like to immerse themselves in the value of customer experience or accelerate their work.