슈나이더 일렉트리 Supply Chain 하 린&인더스트리4.0 전략

제조업 공장에서의 얼굴 인증 및 영상 관리 의 시스템 도입이 높아지고 있다. 

① 안심·안전한 환경 조성 생인화(省人化)

→ 공장입구, 제조영역의 보안 향상, 접수업무의 효율화

★인물 트래킹​ 

② 품질관리 강화/효율화

→ 제조 및 검사 라인의 본인 확인 엄격화, 이력 향상

③ 근로방식 개혁 인재 개발

→ 집무 구역이나 제조 라인 의 입장, ICT 기기 편리성 향상

★ 감염증 대책​ 

Welcome to the Zendesk Customer Experience Trends Report 2020, our second annual report highlighting top trends in customer experience and engagement. With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk across 140 countries, we explored how high-performing companies provide experiences that keep customers returning, and the best practices that separate the leaders from everyone else.

We also ran an external survey that included customer service agents, customer experience managers, sales leaders, and customers located across nine countries to compare their opinions on customer experience and loyalty with the single best source of data on how companies actually use their customer service solutions, the Zendesk Benchmark.

To understand the connection between customer experience (CX) and loyalty, we examined feedback from 10,000 U.S. consumers describing both their experiences with and their loyalty to different companies. The CX scores used in this model come from the 2019 XMI Customer Ratings - Overall (Customer Ratings), which evaluated 294 companies across 20 industries and assessed three areas of the customer experience — success, effort, and emotion. The loyalty metrics we used are likelihood to exhibit the following behaviors: purchase more products or services, recommend a company, forgive a company, trust a company, or try a company’s new product or service. 

Lead Customer Experience Initiatives

Robust tools to help you integrate and manage customer experience initiatives within your organization – including key frameworks, project planning tools, and design methods.

Perfect for managers that want to create a structure around their work and communicate its value to leadership.​ 

Put Customer Experience into Action

Practical exercises to help you get closer to your customers and make customer experience a part of your core competencies. Each experiment can be done in as little as one or two hours.

Ideal for managers and project teams who’d like to immerse themselves in the value of customer experience or accelerate their work.​