Introduction

As your organization navigates potential emergency situations that force agents to work remotely, NICE inContact has your contact center technology needs covered. But having the software capabilities to route customer interactions to agents at home is only half of the preparation equation. Your contact center must also have a business continuity plan for other resources to make remote work a functional reality.

NICE inContact has prepared the following Remote Agent Checklist to help you prepare in the event your workforce is forced to work from home.

Our view is that, as a technology company, Fujitsu’s mission is to promote the wellbeing of as many people as possible through technology.

Fujitsu has a world-leading customer base, and I am confident that, through co-creation with partners to produce the value demanded by society, we can contribute to resolving various issues facing society.

For that purpose, by changing Fujitsu from an IT company to a digital transformation company, I would like us to bring about a virtuous circle that positively impacts the environment, society, and our customers’ business.

Fujitsu is an IT company that was established over 80 years ago. Up until now, we have delivered a wide variety of products and services. Now, more than ever, not just our customers - but society on the whole, is pursuing change. Fujitsu itself, as a company that can deliver that kind of value, is redefining itself as a digital transformation company.​

Good afternoon, my name is Takahito Tokita. I was just introduced by President Tanaka and would now like to take a moment to introduce myself to you all.

I joined the company in April 1988. Since joining the company, I have been working in the SI solutions division and have mostly been in charge of customers in the financial sector.

Until 2005, I was primarily involved in large-scale system development, including projects to reconstruct mission-critical systems for several major life insurance companies. I had the opportunity to be involved in projects that at the time were undergoing immense technological change, namely in platforms such as mainframes, UNIX servers, Windows servers, and the internet. The industry now is also witnessing changes, but I believe that I can make use of the experiences I had at that time.​ (...)

In today’s meeting of the Board of Directors, we reached a decision regarding the appointment of a new president, and I would like to explain that decision to you.

As stated in the materials in front of you, after the conclusion of the Annual Shareholders’ Meeting in June, I will become Chairman of the Board of Directors, and in my place, Takahito Tokita, who is sitting next to me, will take up the position of President and Representative Director. At the same time, we will create a new management structure consisting of three Representative Directors, with Hidenori Furuta and Mitsuya Yasui both being promoted from their positions as SEVPs to become, respectively, SEVP and Representative Director responsible for the Technology Solutions Business and for sales units, and SEVP and Representative Director responsible for Global Corporate Functions and for units outside Japan. Hidehiro Tsukano, who is currently SEVP and Representative Director, will become Corporate Senior Vice Chairman, working under the new President to see out the completion of the ‘business structure transformation’ that he has been working on together with me.​

Fujitsu's business model going forward

: Create "DX company" business model that has a virtuous circle impact on the environment, society and business.

President Tokita explained how, up until now, Fujitsu has delivered products and services as a traditional IT company.

Now Fujitsu must become a technology-based company that provides value by resolving issues facing our customers and society.

To realize this Fujitsu is focusing on changing from an IT company to a digital transformation company.

As a digital transformation company, Fujitsu will create a virtuous circle for the environment, society and business.

Our mission is to promote the wellbeing of as many people as possible though technology.

* Fundamental philosophy

Living and prospering together with people, society, and the Earth, we aim to be a value-generating corporation that contributes to creation of a prosperous society

* Global vision

Realizing growth through Toyotsu core vales

* Medium-term business plan

With the business environment around mobility changing dramatically, we shortened our planing horizon from five years to three to adapt faster to change. (...)

Toyota believes that everyone deserves freedom of movement, the freedom to enjoy their lives, and the freedom to move from place to place safely and comfortably. Toyota strives toward this vision of a smart mobility society, minus barriers of any kind, a society where “Mobility for All” is a reality.

To realize such a society, we have been active in the field of ITS for a long time, and have participated in this world congress since its first edition. We will be presenting exhibits at this year ’s 26th ITS World Congress 2019 in hosted Singapore (organizers: the Singapore Land Transport Authority and ITS Singapore).

Echoing this year’s theme of “Smart Mobility, Empowering Cities”, Toyota will be presenting its vision of the future mobility society, and the outcomes of specific connected and MaaS technology initiatives aimed at making it a reality. At the same time, we hope to accelerate research to realize that society through the exchange of policies and technology, sessions, and other events involving other participating companies and organizations.​

Three faces of connected strategy

- Defense: to establish a long-term relationship of trust with customers, and to secure and expand the existing value chain

- Kaizen: to rapidly improve productivity, quality, and lead time by changing existing work habits

- Offense: to create new value for cars and a new mobility business

Why Putting Customers Center Stage Has Never Been So Difficult or Important?​

“There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protective of Day 1 vitality.

Why? There are many advantages to a customer centric approach, but here’s the big one: customers are always beautifully , wonderfully dissatisfied , even when they report being happy and business is great. Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf . No customer ever asked Amazon to create the Prime membership program, but it sure turns out they wanted it, and I could give you many such examples.”​ 

X Labs driving innovation in APac

- Experimenting with new data sets and analytics techniques.​

- Generating & experimenting with new ideas, new business models and partnerships.

- Enhancing & augmenting our existing product capabilities.