The report is explained customer experience to find insight by dlmenslon data.

P3. Foreword

P4. 7 key insights into the CX landscape

 P5. 1. CX transformation

 P6. 2. Connected CX journeys

 P7. 3. Digitalsation

 P8. 4. Robotics and AI

 P9. 5. Customer analytics

 P10. 6. Technology enablement

 P11. 7. Employee experience and workforce optimisation

P12. spotlight on cybersecurity

P15. Regional hotsopts

P19. Challenges and issues

P23. CX success factors

      CX strategy

      Harmonised operating model

 P24. Technology enablement

P24. 4 Steps to success

      1. Customer analytics

      2. Connected CX journeys

      3. Robotics and AI

      4. Employee experience and workforce optimisation

P25. About the Global CX Benchmarking Report

With the customer now unquestionably at the centre of organisational strategy,the spotlight is on customer experience (CX). Yet, the findings from this year’s Global CX Benchmarking Report reveal something of an artificial reality: a gap between CX ambitions and truly customer-focused change. The bridge? An integrated CX strategy that’s built from the outside in.​